Energy
Helping the Energy Industry Run More Efficiently with Comprehensive Oil and Gas IT services and support.
Supporting Upstream, Midstream, and Downstream Energy Companies
Park Place Technologies is currently serving over 100 energy companies, covering 10,000+ individual assets.
Our Oil & Gas IT solutions include third party hardware maintenance for your network, server, and data storage infrastructure. We also offer ParkView Managed Services for customers that prefer taking a hands-off approach so that they can focus on growing their business without worrying about the health of their network and hardware.
- Sinclair
- Devon
- Shell
- Schlumberger
- Halliburton
- Weatherford
- Noble Energy
- Whiting
How Third Party Maintenance Works
With our third party maintenance, you’ll find an ally who creates maintenance agreements that fit your organization and your IT infrastructure environment. You will gain an operational advantage with flexible contracts and service agreements, a global 24/7 support center with immediate incident escalation, and direct access to our badged field service and advance engineering teams.
-
Multi-Vendor SupportThe OEM’s engineers are focused solely on their products. Our engineers maintain deep expertise in a full range of OEM equipment. From HPE, Juniper, DELL EMC, IBM, Hitachi, and more there is rarely a problem that our engineers haven’t seen.
-
Flexible Service Level AgreementsWe believe in the “One Contract, One Contact” model. You set the equipment, service and support level, and we put it all on a single easily managed contract.
Supported OEMs
Engineering Expertise
We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your hardware is located.
-
400+global professionals
-
15+years of direct OEM experience
-
102Kservice calls in 2020
CASE STUDY: Energy Company Receives Global Support and Savings
Learn how this Global Energy Industry Leader leveraged ParkView Hardware Monitoring™ for consistent Uptime at competitive prices.
“Park Place gives us the opportunity to have one point of contact, one phone number to call, one portal to go in and submit a ticket, and in a very simplified means to get all of our traditional break/fix issues taken care of. In addition to global reach, Park Place provides us with significant cost savings." ~ Energy Customer
“Park Place gives us the opportunity to have one point of contact, one phone number to call, one portal to go in and submit a ticket, and in a very simplified means to get all of our traditional break/fix issues taken care of. In addition to global reach, Park Place provides us with significant cost savings." ~ Energy Customer
The only automated hardware support in the industry
ParkView Hardware Monitoring™ is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. Our ParkView platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
- Hosted solution for server and storage monitoring at both the hardware and software level.
- Industry’s only fully-automated maintenance service
- Detects faults automatically 24/7
- Open tickets, performs triage, dispatches engineers
- 97% first-time fix rate
- 31% faster Mean Time to Repair
- Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
There's only one Place that offers Oil and Gas IT Solutions this comprehensive
- A single support partner – Across OEMs, and across the world. Park Place currently supports over 21,500 customers in more than 154 countries
- A truly automated maintenance experience – Many claim to automate the maintenance process but only ParkView Hardware Monitoring™ automates triage and engineer dispatching in addition to sending alerts
- Experience when it counts – We currently support more than 1,092,000 assets in over 110,000 unique data centers, so there’s almost no issue we haven’t already seen
- Advanced engineering support 24/7 – Our global staff of 550+ badged professionals provide follow-the-sun support in 170 languages
- Resource Management – With support contracts typically 30-40% less than the OEM; expertise in lifecycle management; automated support and more, you’ll have more time to focus on bigger picture initiatives and the budget to fund them
- A superior customer experience – Our customer portal, Central Park (featuring live support chat), and PPTechMobile app make managing your hardware maintenance a breeze
- More than just maintenance – DMSO is our unique and fully integrated approach to digital infrastructure management. We’ve got you covered whether you need third party maintenance, ParkView Managed Services™, data center professional services or Entuity network monitoring software
Request a Quote Today!